Miriam is Partner at the International Strategy Consulting firm Roland Berger and is based in Berlin Germany. Previously she held senior management and C-level positions in various international tech companies such as PayPal, eBay, mobile.de (Germany’s largest car classifieds platform) and idealo (Europe’s leading price comparison and shopping platform).
She has extensive experience in building, launching, running and growing digital marketplaces, platforms and digital eco-systems and improving the end to end customer experience in B2B2C environments.
Miriam helps clients drive sustainable growth through digital innovation, business building, digital transformation and customer experience excellence programs,
She holds three Management degrees from one of the top Business schools in Europe (ESCP). She holds dual citizenship (US and German) and has lived, studied and worked in Germany, the US, the United Kingdom, Switzerland and France.
Key Success Factors for Customer Experience Excellence in a B2B2C Environment
Miriam van Straelen is a partner with leading management consulting firm, Roland Berger. In this session, Miriam will discuss the key factors for a successful customer experience in the B2B2C environment.